About CRM Technical

SAP CRM (Customer relation ship management) is a part SAP Business application .it is all about focusing on customer relations which enhance and strengthing customer relations.crm is a integrated customer relationship management software tool that can help in monitoring & analyze the customer trends to better forecast the business sales & profits/losses.

Overview of SAP CRM training

Sbr trainings one of the best institute for SAP CRM online training in hyderabad come up with New and innovative teaching methodologies to make the learning process easier.The entire course curriculum of SAP CRM designed to meet industry requirements. Flexibility, availability, and conveniences are the three key aspects of our training pattern. Our training helps students to learn real time concepts of SAP CRM. the learning process in sbrtrainings is very fun and practical. after completion of the course, students will be able to handle live projects.

CRM Technical objectives

Apart from the general topics candidate will be able to handle special topics such as
• SAP CRM Web User Interface (WEB UI
• CRM Business Partner (BP)
• Organizational Management
• Territory Management
• Transaction Processing

Who should go for this course?

Customer relationship managers
Marketing professionals
Marketing and sales executives
Marketing consultants

CRM Technical Course Content:
Solution Overview (Introduction):
Overview of SAP ERP and SAP CRM
Introduction to SAP CRM
Overview of CRM 2007 Architecture
Channel of CRM
CRM Application
Role in my SAP CRM
SAP CRM Web User Interface (WEB UI)
Architecture of WEB UI
UI Concept & UI Component Concept
Navigation Bar & Business Roles
UI Configuration
Additional Features in Web UI
Page 1
(CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
CRM Business Partner (BP)
Creation of BP on Category
Basic setting on Field grouping & No ranges
BP Relationships
BP Roles
Mapping BP Classification & Account Group from R3 CRM
Organizational Management
Fundamentals of SAP CRM Org Structure
Organizational Data determination
Mapping Org Model & Enterprise Structure from R3 CRM
Territory Management
Hierarchy Levels, Hierarchy ID
Assign employee to Hierarchy
Product Master
CRM Product Types
Creation of Hierarchies & Categories
Creation of Attributes & Set Types
Mapping Product Master & Material Master from R3 CRM
Transaction Processing
Transaction Processing for Enquiry, Quotation & Order
Customization of Transaction Types
Assignment of Item Category Determination
Mapping Transaction Types & Sales doc Processing from R3 CRM
Activity Management
Business Activity / Task
Activity Monitor
Partner Processing
Partner determination Procedure
Action Profile
Pricing Fundamental (SAP CRM)
Configuration setting for Pricing Procedure
Pricing fundamentals (ECC 6.0)
Condition technique and pricing procedure determination (ECC 6.0)
CRM Billing
CRM Billing Fundamental (ECC 6.0)
The Sales cycle
Opportunity Management
Copying control
Process in Quotation and Order Management
Quotation Management
Order Management
Special Functions in Quotation and Order Management
Visit Planning
Contract Management
Status Management
Transactions processing
Partner processing
Mapping Sales Transaction between SAP ERP ? SAP CRM
Overview on SAP CRM Sales
Marketing planning & Campaign management
Marketing Calendar
Marketing Analytics
Segmentation of business partners
Segment builder tool
Personalized mail forms
External list management
Product Proposal
Lead Management
Overview of CRM Service
Installed Base Management and Individual Objects
Service Agreements and Service Contracts
Service Plans
Service Order Management
Product Service Letters
Complaints and Returns Management
Warranty Claim Services
Case Management
Mapping Transaction from R3 ? CRM
CRM Middleware Overview
Concepts of Middleware
Administration Console
Adapter Objects
Initial Load, Delta Load
BDocs and types of BDocs
BDoc Modeler
Data exchange between R/3 backend
Monitoring and Error handling
WORKSHOP (Project Orientation Training)
Overview of Solution Manager
ASAP Methodology
Project Orientation – Business Blue Print
Resume Preparation


1. How does the Online training work and Where do I go to access the online training?
All of our online courses are live instructor-led online courses .Course training is conducted through high-quality online technologies like webex,go to meeting.after registration of the course,access details and link will be given to the students.
2.how much internet speed is required to access online course?
1 mb internet speed is enough To access the online live classes.most of the students are access online training with low internet speed
3.Can I get recorded sessions as a material ?
Yes.we will provide all recorded session which you have done in previous classes on live session .complete practical guide and recorded sessions will be given with material.
4.Can I interact with course instructors?
Yes you can interact with instructors via phone or email to clarify you regarding subject also we provide 24/7 live support to our students.
5. what happen if I miss my training classes?
If any student missed any class.we will provide recorded session as a backup session and if you have any doubts regarding missed session our instructors will clarify on the spot.
6.will I get job assistance?
Yes we will provide job assistance for our students after completion of your course our instructors and career counselors will guide you till the student got placed .
7.is there any discount and offers I can avail?
We will not consider it is a business hence We provide all courses at reasonable prices .you can compare with others.even though our courses are very affordable we will some give discounts on selected courses.
8.who are the trainers?
We have 10+experience ,high qualified and certified trainers with industry expert.they are very knowledgeable in their core domains.
9.can I attend a Demo session?
Yes you can attend our demo session after you enroll the course completely it is free of cost and if you miss the demo we will provide prerecorded demo sessions recorded by our experts our experts
10.what are the payment options?
You can pay by credit card,debit card and net banking from all leading banks,for USD payments,you can pay by PayPal.
11.what if I have more queries?
You can give us a call at +91 9494347041 or email at contact@sbrtrainings.com

Online CRM Technical Demo Training

CRM Technical Course Duration

Online Training
It is a 35 to 40 Hours program and extends up to 2hrs each Day.
Corporate Training
It is a 6 days program and extends up to 8hrs each.
Classroom Training
Private Classroom arranged on request and minimum attendies for batch is 4.