About CRM TechnicalSAP CRM (Customer relation ship management) is a part SAP Business application .it is all about focusing on customer relations which enhance and strengthing customer relations.crm is a integrated customer relationship management software tool that can help in monitoring & analyze the customer trends to better forecast the business sales & profits/losses.
Overview of SAP CRM trainingSbr trainings one of the best institute for SAP CRM online training in hyderabad come up with New and innovative teaching methodologies to make the learning process easier.The entire course curriculum of SAP CRM designed to meet industry requirements. Flexibility, availability, and conveniences are the three key aspects of our training pattern. Our training helps students to learn real time concepts of SAP CRM. the learning process in sbrtrainings is very fun and practical. after completion of the course, students will be able to handle live projects.
CRM Technical objectivesApart from the general topics candidate will be able to handle special topics such as • SAP CRM Web User Interface (WEB UI • CRM Business Partner (BP) • Organizational Management • Territory Management • Transaction Processing
Who should go for this course?Customer relationship managers Marketing professionals Marketing and sales executives Marketing consultants
CRM Technical Course Content:
Solution Overview (Introduction): Overview of SAP ERP and SAP CRM Introduction to SAP CRM Overview of CRM 2007 Architecture Channel of CRM CRM Application Role in my SAP CRM SAP CRM Web User Interface (WEB UI) Architecture of WEB UI UI Concept & UI Component Concept Navigation Bar & Business Roles UI Configuration Personalization Additional Features in Web UI Page 1 (CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0) CRM Business Partner (BP) Creation of BP on Category Basic setting on Field grouping & No ranges BP Relationships BP Roles Mapping BP Classification & Account Group from R3 CRM Organizational Management Fundamentals of SAP CRM Org Structure Organizational Data determination Mapping Org Model & Enterprise Structure from R3 CRM Territory Management Hierarchy Levels, Hierarchy ID Assign employee to Hierarchy Product Master CRM Product Types Creation of Hierarchies & Categories Creation of Attributes & Set Types Mapping Product Master & Material Master from R3 CRM Transaction Processing Transaction Processing for Enquiry, Quotation & Order Customization of Transaction Types Assignment of Item Category Determination Mapping Transaction Types & Sales doc Processing from R3 CRM Activity Management Business Activity / Task Activity Monitor Partner Processing Partner determination Procedure Action Profile Pricing Fundamental (SAP CRM) Configuration setting for Pricing Procedure Pricing fundamentals (ECC 6.0) Condition technique and pricing procedure determination (ECC 6.0) CRM Billing CRM Billing Fundamental (ECC 6.0) CR300 --- CRM SALES The Sales cycle Opportunity Management Copying control Process in Quotation and Order Management Quotation Management Order Management Special Functions in Quotation and Order Management Visit Planning Contract Management Status Management Transactions processing Partner processing Mapping Sales Transaction between SAP ERP ? SAP CRM CR600 --- CRM MARKETING Overview on SAP CRM Sales Marketing planning & Campaign management Marketing Calendar Marketing Analytics Segmentation of business partners Segment builder tool Personalized mail forms External list management Product Proposal Lead Management CR700 --- CRM SERVICES Overview of CRM Service Installed Base Management and Individual Objects Service Agreements and Service Contracts Service Plans Service Order Management Product Service Letters Complaints and Returns Management Warranty Claim Services Case Management Mapping Transaction from R3 ? CRM CR500 --- CRM MIDDLEWARE CRM Middleware Overview Concepts of Middleware Administration Console Adapter Objects Initial Load, Delta Load BDocs and types of BDocs BDoc Modeler Data exchange between R/3 backend Monitoring and Error handling WORKSHOP (Project Orientation Training) Overview of Solution Manager ASAP Methodology Project Orientation – Business Blue Print Resume Preparation
1. How does the Online training work and Where do I go to access the online training? All of our online courses are live instructor-led online courses .Course training is conducted through high-quality online technologies like webex,go to meeting.after registration of the course,access details and link will be given to the students. 2.how much internet speed is required to access online course? 1 mb internet speed is enough To access the online live classes.most of the students are access online training with low internet speed 3.Can I get recorded sessions as a material ? Yes.we will provide all recorded session which you have done in previous classes on live session .complete practical guide and recorded sessions will be given with material. 4.Can I interact with course instructors? Yes you can interact with instructors via phone or email to clarify you regarding subject also we provide 24/7 live support to our students. 5. what happen if I miss my training classes? If any student missed any class.we will provide recorded session as a backup session and if you have any doubts regarding missed session our instructors will clarify on the spot. 6.will I get job assistance? Yes we will provide job assistance for our students after completion of your course our instructors and career counselors will guide you till the student got placed . 7.is there any discount and offers I can avail? We will not consider it is a business hence We provide all courses at reasonable prices .you can compare with others.even though our courses are very affordable we will some give discounts on selected courses. 8.who are the trainers? We have 10+experience ,high qualified and certified trainers with industry expert.they are very knowledgeable in their core domains. 9.can I attend a Demo session? Yes you can attend our demo session after you enroll the course completely it is free of cost and if you miss the demo we will provide prerecorded demo sessions recorded by our experts our experts 10.what are the payment options? You can pay by credit card,debit card and net banking from all leading banks,for USD payments,you can pay by PayPal. 11.what if I have more queries? You can give us a call at +91 9494347041 or email at firstname.lastname@example.org
Online CRM Technical Demo Training
CRM Technical Course Duration
Online Training It is a 35 to 40 Hours program and extends up to 2hrs each Day. Corporate Training It is a 6 days program and extends up to 8hrs each. Classroom Training Private Classroom arranged on request and minimum attendies for batch is 4.